If you would like to ask questions or request support, you have two options:
- Send an email to support@isaymeh.com
- Use our mobile app to send a message to the Help Desk channel under the Messages tab
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Meh is an online platform which brings together personal trainers and people who want support to achieve their health and fitness goals.
Please read this Terms and Conditions (“Agreement”) carefully before creating an account. If you have any questions relating to these Terms, please contact us via support@isaymeh.com. By accessing or using www.isaymeh.com and/or Meh Mobile Applications (together hereinafter referred to as the “Meh Platforms”), you agree to comply with and be bound by this Agreement.
1. Parties
This Agreement is concluded by and between meh B.V., whose headquarter is at the address of Blaak 520, 3011TA Rotterdam, Netherlands and registered under Netherlands Law (hereinafter referred to as the “Company”) and the User (a natural person) (hereinafter referred to as the “User”) of Meh Platforms which are operated by the Company.
Company and User shall hereinafter be individually referred to as the “Party” and collectively as the “Parties”.
2. Definitions
Agreement: means this Terms and Conditions;
Class(es): means the training session provided to the Users by Trainers through Meh Platforms;
Company: means meh B.V.;
Meh Platforms; refers to website and mobile applications of Meh;
Mobile Applications: refers to the Android and iOS applications of Meh;
Trainer(s): refers to natural persons who has necessary criteria to guide and/or instruct Users in fitness and exercise routines;
User(s): refers to natural person who accesses and/uses the Meh Platforms;
Website: refers to the web site operated under the domain www.isaymeh.com.
3. Purpose of the Agreement
Herein Agreement is intended to define the terms and conditions for the Meh Platforms and the rights and obligations of the Parties during use of the Meh Platforms.
4. Account
To be a user of Meh Platforms, it is required to be at least 18 of age or older.
To register for an account to join the Meh Platforms, Users must create an account and login with the created account. Creating an account requires the following information: first name, last name, and e-mail address. A confirmation SMS may be sent to User’s phone number during the registration step.
Users agree to provide true, accurate, and complete information on their account and all registration and other forms they access on the Meh Platforms or provide to the Company and to update their information to maintain its truthfulness, accuracy and completeness. Users agree not to provide any false or misleading information about their identity, their health and fitness details, and to correct any such information that is or becomes false or misleading.
Users shall not pay any registration fee to create an account but may need to pay the determined fees for the services to be provided by Meh Platforms.
Company may terminate any account or place an account on hold in order to protect Users, Company or Meh Platforms from identity theft or other fraudulent activity.
5. Classes
Classes may be recorded for quality control and other internal purposes. Please read carefully our Privacy Policy.
5.1 Change of Date / Time of a Scheduled Class
After scheduling a class, you may change the date and/or time of the class. Changes cannot be made with less than 12 hours remaining before the class. Please note that the change is subject to the Trainer’s availability. Changing the date and/or time of a group class requires approval from all group members.
5.2 Cancellation of a Subscription
Cancellations and refunds cannot be made to a subscription more than 24 hours after the purchase of the subscription. If the subscription is cancelled 24 hours or less after the purchase, you may reserve this credit for another subscription or choose to get a refund (unless you are receiving services from Bahar Çolak, in which case see 13. Additional terms). In case of a refund, the fee will be transferred to your bank account within 31 days.
5.3 Cancellation of One Time Class
Cancellations cannot be made to a class with less than 24 hours remaining before the class. If the class is cancelled 24 hours or more before the scheduled time, you may reserve this credit for another class or choose to get a refund. In case of a refund, the fee will be transferred to your bank account within 14 days. Cancelling a group class requires approval from all group members.
6. Payment
The terms of User’s payment will be based on the payment method that is chosen by Users and may be determined by agreements between Users and the credit card issuer or other provider. In the event that Company does not receive payment from User’s payment provider, Users agree to pay all amounts upon the first written demand of the Company. Instead of accepting all amounts to be paid, the Company has the right to suspend and/or terminate the User’s account.
6.1 Promotional Offers
Company may, from time to time, offer special promotion offers, plans or memberships. Offer eligibility is determined by Company at its sole discretion and Company reserves the right to revoke an offer and put User’s account on hold in the event that Company determines the User is not eligible.
6.2 Service Fee Refund / Right or Withdrawal
The User has the right to withdraw this Agreement and get a refund for the service fee within 7 days, starting from the approval day of payment, without stating any reasons. To exercise this right, Users must inform the Company regarding the exercise of the right in writing to support@isaymeh.com with the expression [Cancellation Request] in the subject line.
6.3 Changes to the Services Fees and Subscription Plans
Company may change the fees and the subscription plans from time to time, however, any fee changes or changes to Users plans will apply no earlier than 30 days following notice to Users.
7. Limitation of Liability
The Company does not guarantee uninterrupted service.
Insofar as you are provided with guides or instructions in connection with Meh Platforms it is imperative that you follow them. Otherwise, you risk being injured and your general health. Insofar as you use equipment or training tools it is your responsibility to ensure that such equipment and tools are in good working condition and installed and/or set up properly. You need to observe and respect our health safety notices below.
Exercise programs of any kind represent an inherent danger to participants. Neither Meh nor Meh trainers are liable for any personal injury or death that results from use of the service including participation in Meh plans, programs or workout classes. You release Meh and Meh trainers from all liability for injury and/or death that results from your participation in a Meh plan or use of the service. In cases where applicable law does not allow the above release of liability, Meh’s liability will be limited to the extent permitted by law.
Meh Platforms do not provide medical advice and may not be suitable or recommended to all individuals, including but not limited to, pregnant women or people who suffer from an underlying medical condition or who have special dietary needs.
In any case a condition for the use of Meh Platforms is that you must be in a good general state of health. Users are responsible to consult their doctor or other professional healthcare/medical provider before using Meh Platforms. This applies in particular if you have knowledge of one or more of the following medical complaints/conditions/procedures: cardiovascular disease, lung or respiratory disease (including asthma), spinal and/or joint problems, neuromuscular disease, surgical procedures, any other health issues.
In the event that User feels a medical (physical or mental) problem during a class or session (e.g. because you are experiencing considerable pain, a general malaise, shortness of breath, nausea or dizziness), User has to stop immediately, inform the Trainer and consult a doctor before starting or continuing with Meh. In case that a medical problem happens within the subscription period, neither the Company nor any Trainers will be liable. Use of the Meh Platforms is at your own risk.
Meh Platforms are continually under development and Meh makes no warranty of any kind, implied or express, as to its accuracy, completeness or appropriateness for any purpose. Fitness and/or nutritional advice is subject to constantly evolving knowledge in relation to health science, nutritional science and sports science. In that regard, developments in medical research may impact the health, fitness and nutritional advice that appears here. Although we base our trainings and nutritional tips on current studies and knowledge, no assurance can be given that the advice contained in the service will always include the most recent findings or developments with respect to the particular material.
Users are responsible for the damages which may occur in the event that the account to be used in bad faith by third parties because of the User’s fault. If Company is obliged to any type of find and/or compensation as a result of this situation, Company has the right of recovery.
Users are responsible for maintaining the confidentiality and security of their Meh accounts credentials and may not disclose their credentials to any third party. Users must immediately notify the Company, if they know or have any reason to suspect that their credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of their Meh account. Users are liable for any and all activities conducted through their Meh account, unless such activities are not authorized by them and they are not otherwise negligent (such as failing to report the unauthorized use or loss of their credentials.)
Under no circumstances will the Company hold responsibility for any direct, indirect, incidental, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, or other intangible losses, even if the Company had been notified of the possibility of aforesaid damages.
If you obtained your Meh subscription or class via another services provider or supplier of yours, your employer, corporation, a wellness program, or other related entity (a “Sponsor”) whether directly or reimbursement, in addition to the releases contained in this Agreement, you hereby release such Sponsor and all Sponsor’s employees, officers, directors, affiliates and agents from all liability for injury, and any claims and causes of action from injuries or illness or death, damages or loss, which you may have or may accrue to you on account of your participation in the service.
You agree that, except as otherwise expressly provided in this Agreement, there shall be no third-party beneficiaries to this Agreement. You and Meh agree that any cause of action arising out of or related to the service must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred. In no event shall Meh or its affiliates, contractors, employees, agents, or third-party partners, licensors or suppliers' total liability to you for any cause whatsoever (whether in contract, tort (including negligence), warranty, or otherwise), and regardless of the form of the action, exceed the greater of: (i) one hundred euros or (ii) the amount paid by you to Meh for the Service in the twelve (12) months prior to the action giving rise to the liability.
You agree to indemnify and hold Meh, its parent, subsidiaries, affiliates, officers, agents, licensors, and other partners and employees, harmless from any loss, liability, claim, damages, obligations, or demand, including reasonable attorney's fees, made by any third party due to or arising out of (i) your use of the Service, (ii) your violation or breach of this Agreement, (iii) your User Content, or (iv) any breach of your representations and warranties set forth above. Meh reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Meh. Meh will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
8. Intellectual Property Policy
The Company is the sole proprietor of products and/or services, projects, documents used on Meh Platforms, visuals, text, bulletins, slogans, videos, designs, know-how and any business data, illustrations, database, system flow data, logo, emblem and data, ideas, Meh trademarks and trade dressing, flows, source codes, researches, methods, codes, statistical figures and financial and moral rights and all other intellectual property rights during the preparations of Agreement and its term for the supply of services.
Users may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on Meh Platforms in any way except for personal, non-commercial use.
9. Electronic Communications
Company will send information relating to their accounts (changes in password, confirmation messages, notices) to Users in electronic form only, for example via emails to your email address provided during registration or via SMS to your phone number while providing services.
10. Governing Law and Jurisdiction
Herein Agreement shall be governed in all respects by the substantive laws of England. Any dispute which may arise under or in connection with this Agreement shall be subject to the jurisdiction of the Courts of London, England.
11. Term and Termination
This Agreement shall become effective on the date it is approved over the Meh Platforms and shall remain in force as long as Users maintain their account at the Meh Platforms and shall continue to be effective and operative as between Users and Company legally.
Users are responsible for any damages that Company, Meh Platforms and/or third parties may suffer as a result of violating the provisions of this Agreement. If Company detects that the Agreement has been violated, it may terminate the contractual relationship based on the articles of this Agreement immediately unilaterally, without prejudice to the claim rights.
Each User that logs in the Meh Platforms shall be bound by the provisions hereof for an unlimited term.
12. Changes and Assignment
Company may, from time to time, change this Agreement. Users will be notified at least 30 (thirty) days before such changes apply to them. Company may assign or transfer this Agreement including rights and obligations at any time and Users agree to cooperate with Company in connection with such an assignment or transfer.
13. Additional Terms and Conditions for users who receive private services from trainer Bahar Çolak
The following additional terms apply to meh users who receive private services from meh trainer Bahar Çolak who was born in Adapazarı, Turkey on 01/05/1986 and resides at the address Fenerbahçe Mah. Sarılale Sok. No:6 Kat:1 Da:3 Kalamış, İstanbul, Turkey.
Users receiving private services from Bahar Çolak cannot be pregnant. If they are pregnant, they must inform Bahar Çolak immediately. Additionally, users receiving private services from Bahar Çolak must finish 10 session packs within 8 weeks and 20 session packs within 12 weeks. Fees must be paid in advance. The latest price list will be shared via e-mail. All the conditions listed in this section are valid for in-person as well as online sessions.
By purchasing a workout sheet to be prepared by Bahar Çolak, you agree to the following: This plan is non refundable, and cannot be claimed as credits. It is transferable before scheduling your first session/assessment. It is valid for 30 days from the date of your purchase. It includes 1 Personal Training session with Bahar Çolak and a Personalized Workout Sheet. It is your sole responsibility to book a free assessment before your first training session. You only need the assessment once if this is the first time you train with Bahar Çolak. If you do not have an assessment before your first training session, the first 30 minutes of your first session will be used for assessment and the remaining 30 minutes will be used for training. After scheduling a session, you may change the date and/or time of the session. Changes cannot be made with less than 24 hours remaining before the session. Please note that the change is subject to Bahar Çolak’s availability. Bahar Çolak reserves the right to change her personal cancellation policy at any time without notice. It is the user’s responsibility to monitor this website to stay up to date on her cancellation policy.
By purchasing a 1 (one) month subscription by Bahar Çolak, you agree to the following: It is valid for 1 month from the date of your purchase. It includes eight (8) Personal Training sessions with Bahar Çolak and 1 free assessment of 30 minutes for new clients prior to your first session. It is your sole responsibility to book a free assessment before your first training session. You only need the assessment once if this is the first time you train with Bahar Çolak. If you do not have an assessment before your first training session, the first 30 minutes of your first session will be used for assessment and the remaining 30 minutes will be used for training. This is a subscription plan, and the billing cycle will continue every month until you cancel. You can cancel anytime, and your existing plan will stop after the current billing cycle. This subscription is non-refundable, and cannot be claimed as credits. It is transferable before your first booking. This subscription requires you to schedule all eight (8) sessions before your first appointment. All bookings are considered final and cannot be canceled or rescheduled. Any unused sessions are non-refundable, non-transferrable and cannot be claimed as credits. Bahar Çolak reserves the right to change her personal cancellation policy at any time without notice. It is the user’s responsibility to monitor this website to stay up to date on her cancellation policy.
By purchasing a 3 (three) month subscription by Bahar Çolak, you agree to the following: It is valid for 3 (three) months from the date of your purchase. It includes twentyfour (24) Personal Training sessions with Bahar Çolak and 1 free assessment of 30 minutes for new clients prior to your first session. It is your sole responsibility to book a free assessment before your first training session. You only need the assessment once if this is the first time you train with Bahar Çolak. If you do not have an assessment before your first training session, the first 30 minutes of your first session will be used for assessment and the remaining 30 minutes will be used for training. This subscription is non-refundable, and cannot be claimed as credits. It is transferable before your first booking. This subscription requires you to schedule all twentyfour (24) sessions before your first appointment. All bookings are considered final and cannot be canceled or rescheduled. Any unused sessions are non-refundable, non-transferrable and cannot be claimed as credits. Bahar Çolak reserves the right to change her personal cancellation policy at any time without notice. It is the user’s responsibility to monitor this website to stay up to date on her cancellation policy.
Last updated: 30/05/2023
